Educational Complaints

 

At Stacey’SStyleS Ed., we are committed to providing exceptional hair education services to our valued clients. However, we understand that there may be occasions where you might have concerns or complaints about our services. We take such matters seriously and are dedicated to resolving any issues promptly and fairly. This complaint procedure outlines the steps to follow if you wish to raise a complaint:

 

Step 1: Direct Communication

 

If you have a complaint related to our hair education services, we encourage you to first discuss the matter directly with the instructor or staff member involved. Most concerns can be addressed and resolved at this stage, ensuring a swift and satisfactory resolution. We strive to maintain open communication and want to address any concerns as effectively as possible.

 

Step 2: Formal Complaint

 

If your concern remains unresolved after Step 1, or if you feel uncomfortable discussing the matter directly with the individual involved, please submit a formal complaint in writing. You can do this by sending an email to edcomplain@staceysstyles.uk. You complaint should include the following details:

 

Your name and contact information

Date and time of the incident or issue.

Names of any staff members or instructors involved. 

A detailed description of the complaint, including the specific nature of the issue. 

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Step 3: Acknowledgment

 

Upon receiving your formal complaint, our team will acknowledge its receipt within 72 working hours. We will inform you that we have received your complaint and are investigating the matter. 

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Step 4: Investigation

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We will conduct a thorough investigation into the matter, including gathering relevant information and speaking with the parties involved. This process may take some time, depending on the complexity of the complaint, but rest assured, we will work diligently to address the issue. 

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Step 5: resolution

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Once the investigation is complete, we will provide you with a written response outlining the findings and proposed resolution within 14 business days. If we require more time for the investigation, we will notify you of the delay and provide an estimated timeframe for resolution. 

 

Step 6: Appeal

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If you are not satisfied with the proposed resolution, you have the right to appeal the decision. Please respond to our written response within 7 working days to indicate your desire to appeal. Your appeal will be reviewed by our management team, and we will aim to provide a final resolution within 14 working days.

 

Step 7: Final Resolution 

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Upon completing the appeal process, we will provide you with a final response. Our aim is to address your concerns fairly and to the best of your ability. If you remain dissatisfied with the outcome, we will provide you with information about any external avenues available for resolution. 

 

We value your feedback and are committed to continuously improving our services. Your complaints and concerns help us identify areas for growth and ensure a positive experience for all our clients. 

 

If you have any questions or need assistance with the complaint procedure, please do not hesitate to contact us at edcomplaint@staceysstyles.uk

 

Thank you for entrusting us with your hair education journey. 

 

Sincerely

 

Stacey’SStyleS Ed. 

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